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Privacy Policy

Last updated: May 15, 2025

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1. Introduction

At Joana Paper Product Industry ("Company", "we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website, interact with us, or purchase our products, and tell you about your privacy rights and how the law protects you.

2. Information We Collect

2.1 Personal Information

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: Name, company name, title, position
  • Contact Data: Email address, business address, telephone numbers
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
  • Profile Data: Your preferences, feedback, and survey responses
  • Usage Data: Information about how you use our website and products

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

3. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our products and services
  • Process and fulfill orders and send related information including order confirmations and invoices
  • Improve, personalize, and expand our products and services
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, for customer service, updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

4. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal or regulatory obligation
  • With your consent

5. Data Sharing and Disclosure

We may share your personal information in the following situations:

5.1 Third-Party Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

5.2 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5.3 Legal Obligations

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Data Protection Rights

You have the following data protection rights:

  • Access: You can request copies of your personal data.
  • Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Erasure: You can request that we erase your personal data, under certain conditions.
  • Restriction: You can request that we restrict the processing of your personal data, under certain conditions.
  • Objection: You can object to our processing of your personal data, under certain conditions.
  • Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

9. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Joana Paper Product Industry
123 Industrial Area, Gazipur
Dhaka, Bangladesh
Email: info@joanapaper.com
Phone: +880 01976724401