Terms of Service

1. Introduction

Welcome to Joana Paper Product Industry ("Company", "we", "our", "us"). These Terms of Service ("Terms", "Terms of Service") govern your use of our website, products, and services operated by Joana Paper Product Industry.

By accessing or using our website, products, or services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our website or use our services.

2. Definitions

"Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions.

"The Company", "Ourselves", "We", "Our" and "Us", refers to Joana Paper Product Industry.

"Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves.

"Products" refers to the paper products and packaging solutions manufactured and sold by Joana Paper Product Industry.

3. Products and Services

Joana Paper Product Industry manufactures and supplies various paper products and packaging solutions, including but not limited to paper cups, plates, lunch boxes, and custom packaging solutions.

3.1 Product Quality

We are committed to providing high-quality products that meet industry standards and specifications. All our products undergo quality control checks before shipping.

3.2 Custom Orders

For custom orders, clients must provide clear specifications and approve design proofs before production begins. Once production starts, changes may incur additional charges.

4. Orders and Payments

4.1 Ordering Process

Orders can be placed through our website, via email, phone, or in person. All orders are subject to acceptance and confirmation by Joana Paper Product Industry.

4.2 Pricing

Prices are subject to change without notice. Quoted prices are valid for 30 days unless otherwise specified. All prices are exclusive of applicable taxes, shipping, and handling charges unless otherwise stated.

4.3 Payment Terms

Payment terms are specified in the order confirmation or invoice. For custom orders, a non-refundable deposit may be required before production begins. Late payments may incur interest charges.

5. Delivery and Shipping

5.1 Delivery Timeline

Delivery timelines are estimates and not guaranteed. We strive to meet all delivery deadlines but are not responsible for delays caused by factors beyond our control.

5.2 Shipping Costs

Shipping costs are calculated based on weight, dimensions, and delivery location. These costs will be included in the final invoice unless otherwise agreed.

5.3 Inspection and Returns

Clients should inspect all products upon delivery and report any damages or discrepancies within 48 hours. Returns may be accepted within 7 days of delivery, subject to inspection and approval.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Joana Paper Product Industry and is protected by copyright laws.

6.1 Client Materials

By submitting designs, logos, or other materials for custom orders, you represent that you have the right to use such materials and grant us permission to reproduce them on our products.

6.2 Our Designs

Designs created by Joana Paper Product Industry remain our intellectual property unless otherwise agreed in writing. Clients may not reproduce or use our designs without permission.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Joana Paper Product Industry shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly.

8. Indemnification

You agree to indemnify and hold harmless Joana Paper Product Industry and its employees, officers, directors, and agents from any claims, damages, liabilities, costs, or expenses arising from your use of our products or services or your violation of these Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after any modifications indicates your acceptance of the modified Terms.

11. Contact Information

If you have any questions about these Terms, please contact us at:

Joana Paper Product Industry
123 Industrial Area, Gazipur
Dhaka, Bangladesh
Email: info@joanapaper.com
Phone: +880 01976724401